Review about the Quotex from Lý
Lý
Registered:
30.10.2020
Earned:
$3674
Nền tảng Quotex rất đẹp và trung thực trong việc rút tiền và gửi tiền, rất nhanh, và dịch vụ khách hàng cũng phản hồi nhanh ❤️❤️❤️
Quotex team
Response from customer service
Chúng tôi vui mừng khi bạn thấy Quotex là một nền tảng đáng tin cậy. Sự hài lòng của khách hàng là mục tiêu cao nhất của chúng tôi.
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More reviews
Chinedu
Registered:
12.02.2024
Earned:
$12090
Customer support deserves special mention. On the two occasions I reached out, the replies came within minutes and solved my issues completely. Having responsive support gives me confidence that my trading is backed by a professional team.
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Ahmed
Registered:
15.12.2023
Earned:
$6098
The interface is exactly what I need: clean, intuitive, and without unnecessary clutter. I can focus on the charts and strategies without being distracted. The choice of assets, from forex to crypto, gives me flexibility, and execution is spot-on every time.
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Account closed - why and what to do?
There are several reasons why an account may become closed:
1. No activity.
The most common reason is that the account was closed for being inactive (no logins/activity) for a long period of time – from 3 moths and more. Such accounts get deleted, if there are no funds on the balance, and they cannot be restored. You are free to register a new account. (provided there are no other active accounts registered by you on the Platform)
* The email cannot be reused. You would need to use a different email address.
2. Deleted by the owner.
If there are no funds on the balance, such accounts cannot be restored. As in previous case, you can simply make sure there are no other active accounts registered by you on the Platform, and create a new one.)
* If you have deleted your account yourself by mistake, and there are funds on its balance – please contact support for details (using the «Contacts» form on the main page of the website). The operators will check and see if the account can be restored.
3. Duplicated accounts.
It’s only allowed to have one active account on the Platform. If other accounts registered by the same person are detected they may be deleted with no warning (c 1.30 of the Service Agreement).
4. Deleted for violation of the Service Agreement.
The owner gets notified on the details of violation, and the possibility of refund, and if applicable, is asked to provide the required documents.)
* In case of automatic detection of violations (e.g. using automated trading software) – the Company reserves the right not to notify the owner in advance. (You may contact support via the “Contacts” form at the bottom of the website’s front page for details and refund (if applicable). We remind you that all statutory documents (Service Agreement and its annexes) are publicly available and can be revisited at any time on the Company’s website.
If it’s possible to restore the account, you will be asked to provide
- A high-resolution photo of yourself (selfie) on which you are holding your document for identification (your passport or national ID will do) along with a sheet of paper with the name «QUOTEX» written on it by hand, current date and your signature. Your face, body and both arms must be visible. The details of the document should be clear and readable.
- Screenshots of the receipts for deposits in that account (a bank statement or detailed receipts from the payment system you used for depositing will do).