Review about the Quotex from 王强
王强
Registered:
22.08.2021
Earned:
$1587
我测试过几家经纪商，但还是回到了这家。是的，这里的百分比很低，比同样的 poket 低，但这里的工作便利性是一流的。没有任何滞后，速度不会变慢，图表不会挂起，这对于工作来说是最重要的。不断更新，改进工作。
Quotex team
Response from customer service
您宝贵的反馈对我们非常重要。能够为您提供超出预期的优质服务,我们感到由衷的欣慰。
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More reviews
Chinedu
Registered:
12.02.2024
Earned:
$12090
Customer support deserves special mention. On the two occasions I reached out, the replies came within minutes and solved my issues completely. Having responsive support gives me confidence that my trading is backed by a professional team.
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Niko
Registered:
16.10.2023
Earned:
$2993
As someone new to trading, I was nervous at first, but Quotex made the learning curve feel manageable. The demo account helped me test strategies without pressure, and support was always available when I had questions. For me, Quotex checks all the boxes — performance, transparency, and ease of use.
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Account closed - why and what to do?
There are several reasons why an account may become closed:
1. No activity.
The most common reason is that the account was closed for being inactive (no logins/activity) for a long period of time – from 3 moths and more. Such accounts get deleted, if there are no funds on the balance, and they cannot be restored. You are free to register a new account. (provided there are no other active accounts registered by you on the Platform)
* The email cannot be reused. You would need to use a different email address.
2. Deleted by the owner.
If there are no funds on the balance, such accounts cannot be restored. As in previous case, you can simply make sure there are no other active accounts registered by you on the Platform, and create a new one.)
* If you have deleted your account yourself by mistake, and there are funds on its balance – please contact support for details (using the «Contacts» form on the main page of the website). The operators will check and see if the account can be restored.
3. Duplicated accounts.
It’s only allowed to have one active account on the Platform. If other accounts registered by the same person are detected they may be deleted with no warning (c 1.30 of the Service Agreement).
4. Deleted for violation of the Service Agreement.
The owner gets notified on the details of violation, and the possibility of refund, and if applicable, is asked to provide the required documents.)
* In case of automatic detection of violations (e.g. using automated trading software) – the Company reserves the right not to notify the owner in advance. (You may contact support via the “Contacts” form at the bottom of the website’s front page for details and refund (if applicable). We remind you that all statutory documents (Service Agreement and its annexes) are publicly available and can be revisited at any time on the Company’s website.
If it’s possible to restore the account, you will be asked to provide
- A high-resolution photo of yourself (selfie) on which you are holding your document for identification (your passport or national ID will do) along with a sheet of paper with the name «QUOTEX» written on it by hand, current date and your signature. Your face, body and both arms must be visible. The details of the document should be clear and readable.
- Screenshots of the receipts for deposits in that account (a bank statement or detailed receipts from the payment system you used for depositing will do).